Returns & Exchanges
At Re'equil, we stand behind the quality of our dermatologically tested formulations and offer a hassle-free 14-day return policy for unused products. If you are not completely satisfied with your purchase, we are committed to making the exchange or refund process as seamless as possible.
Initiate Request
Log into your account and navigate to the 'My Orders' section to select the items you wish to return within 14 days of delivery.
Quality Inspection
Ensure the product is in its original packaging with all seals intact; our team will review the request and approve the pickup within 24-48 hours.
Complimentary Pickup
Once approved, our logistics partner will collect the package from your doorstep at no additional cost to you.
Refund Processing
After the item reaches our warehouse and passes a quality check, your refund will be credited to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing