Frequently Asked Questions
Everything you need to know about your Re'equil experience.
How can I track the status of my order?
Once your order is dispatched, you will receive a tracking link via email and SMS. You can also track your shipment through the 'My Orders' section on our website.
What is the return policy for Re'equil products?
We offer a 7-day return policy for products that are received in a damaged condition or if the wrong item was delivered. Please ensure the product remains unopened and in its original packaging.
Are your products dermatologically tested?
Yes, all Re'equil products are dermatologically tested for safety and efficacy. We prioritize high-quality ingredients that are clinically proven to address specific skin and hair concerns.
What payment methods do you accept?
We accept a wide range of payment options including Credit/Debit Cards, UPI, Net Banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.
How long does shipping usually take?
Standard shipping typically takes 3 to 5 business days for metropolitan areas and 5 to 7 business days for other regions across the country.
Can I cancel my order after it has been placed?
Orders can be cancelled within 2 hours of placement or before they are processed for shipment. To cancel, please visit your account dashboard or contact our customer support team immediately.